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frequently asked questions

The price of the cards may vary depending on the type of card you need. We can provide you the following types of cards:

  1. Identification Card for School or Corporations
  2. Retail Card
  3. Co-branded Card
  4. Advertising Card
  5. Limited Edition Card

In the case of School or Corporate IDs, the card does not include printing to maintain the confidentiality of student and employee records. In consideration of the Data Privacy Act (RA 10173) and other related government regulations, we prefer not to store such information in our database.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information.

To avail of the standard price per card, the minimum order quantity (MOQ) is 1,000 cards for ID cards, and 10,000 for Advertising or Co-Branded cards. We can still accommodate orders with quantities lower than the MOQ; however, the price is typically higher than card orders that meet the MOQ.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information.

The typical card production cycle, from approval of card design/proofing to actual production and delivery, takes a total of eight (8) weeks. For rush orders, we would have to confirm the availability and capacity of our card suppliers before we can commit to a delivery schedule. Should card suppliers approve the rush orders, we can accommodate, but the price per card will be higher since production entails additional resources.

The beep™ card contains other functionalities which a simple RFID card may not have. We can check if your gates are compatible with our beep™ cards.

Note: Gates must be compatible with NXP Mifare Desfire EV1 or NXP Mifare Classic to be able to read beep™ cards.

We suggest to kindly leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information. They will be more than glad to answer all your questions.

Student ID cards are typically valid for one (1) year.

There is no minimum load requirement.

  • Some of the conductors’ tasks and responsibilities can be repurposed;
  • AFPI can help assess if conductors are necessary in the routes they are serving. Some operators are quick to remove the conductors but AFPI would know better (based on previous deployments and experience with other operators)

Allow us to study your route and understand your operations first in order for us to come up with a customized proposal, with corresponding costs based on your requirements and operational considerations.

  • The drivers will be given adequate training, including basic device troubleshooting and issue escalation procedures, so they will know what to do when the device is not functioning.
  • If the basic troubleshooting does not resolve the issue, the driver will be instructed to make a service call and report the incident for investigation. In addition, spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system; these include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

  • AFPI is the only company that has extensive experience in doing ticketing and automated fare collection, as evidenced by our work in the rail lines. No other company has successfully implemented such a system in the country to date.
  • Our interoperability. The ability to use the beep™ card with other modes of transportation (LRT, P2P Buses, modern PUVs, ferries) nationwide.
  • Our beep™ card base continues to grow. We have issued more than 6.5 million cards to date, and the number continues to grow as we sign up with new partners and stakeholders.

Our devices are not Point-of-Sale (POS) machines, thus they do not issue Official Receipts (OR) and does not require us to disclose any information generated by the system to the BIR. As a ticketing system, our devices are registered with the BIR as a Special Purpose Machine (SPM). We also have a Non-Disclosure Agreement (NDA) with the Operator, which prevents us from disclosing any information to external parties without the expressed permission of our partner.

The value of interoperability is best realized when different parties do different activities within the ecosystem. In simplistic terms, if you are a user of beep™ AFCS system, you do not need to take on the responsibility of loading and selling of cards, as other participants in that interoperable ecosystem will take on that responsibility.

No. There will always be cash transactions no matter how sophisticated the system. Our devices can facilitate multiple forms of payments, including cash, as there will always be a portion of customers that prefer cash payments over any form of electronic payment.

Yes. We have started implementing our solutions in several points nationwide – in jeepneys, buses and ferry terminals.

We are actively supporting the government’s initiatives such as the PUV Modernization program, the bidding for P2P routes, among other noteworthy projects.

We offer the first and only nationwide interoperable AFCS that is fully compliant with DOTr’s Transpo standards and specifications. The same standards used in the Rail AFCS is what we use in other modes of transportation, so passengers can use the same beep™ card when traveling without having to carry another fare card.

 

 

 

No, the SARA device is a plug-and-play device. You only need to connect the it to a power source to activate. The cashiers/frontliners only need to enter the desired amount, and ask the customer to tap his/her beep™ card on the same device to facilitate the transaction.

You also have the option to add a printer to go together with your device, and it also just needs to be connected to a power source. There is no need to integrate the functionalities of the SARA device to the existing POS.

The cashiers/frontliners will be given adequate training, including basic device troubleshooting and issue escalation procedures so they will know what to do when the device is not functioning.

If the basic troubleshooting does not resolve the issue, the store personnel will be instructed to make a service call and report the incident for investigation. Spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed, but subject to their final commercial terms and conditions), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system. These include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

Yes. Our system generates transaction reports that will allow for settlement and reconciliation, and the information contained therein can be used for other purposes such as sales tracking, trends analysis, and operational improvements.

Settlement is done using the “t+1” principle, i.e., transactions that transpire today (prior to the cut-off time) will be settled tomorrow (provided the next day is a working day) and is based on mutually agreed business rules.

If you have a BPI account, there are no bank charges for settlement transactions. Otherwise, you can negotiate with your bank to waive any existing fee for bank-to-bank transfers.

We have a Merchant Service Desk (MSD) open everyday from 5AM to 11PM to answer all your inquiries – including incident reporting, device troubleshooting, and other concerns. 

Aside from the ticket vending machines (TVMs) or teller booths at train stations (LRT 1, LRT 2 and MRT 3), cards can be loaded through convenience stores (FamilyMart, Mini Stop), Bills Payment outlets (e.g., Bayad Center, SM Bills Payment, Robinsons Business Centers, Villarica and Tambunting Pawnshops), selected Chinabank ATMs, mobile apps like coins.ph and Over-the-Air (OTA) Loading via EON by Unionbank, Justpay.to, Akulaku and BPI. There are also self-service beep™ loading kiosks located in transport hubs and other strategic areas.

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