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frequently asked questions

The price of the cards may vary depending on the type of card you need. We can provide you the following types of cards:

  1. Identification Card for School or Corporations
  2. Retail Card
  3. Co-branded Card
  4. Advertising Card
  5. Limited Edition Card

In the case of School or Corporate IDs, the card does not include printing to maintain the confidentiality of student and employee records. In consideration of the Data Privacy Act (RA 10173) and other related government regulations, we prefer not to store such information in our database.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information.

To avail of the standard price per card, the minimum order quantity (MOQ) is 1,000 cards for ID cards, and 10,000 for Advertising or Co-Branded cards. We can still accommodate orders with quantities lower than the MOQ; however, the price is typically higher than card orders that meet the MOQ.

To learn about the details of these cards, we suggest to please leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information.

The typical card production cycle, from approval of card design/proofing to actual production and delivery, takes a total of eight (8) weeks. For rush orders, we would have to confirm the availability and capacity of our card suppliers before we can commit to a delivery schedule. Should card suppliers approve the rush orders, we can accommodate, but the price per card will be higher since production entails additional resources.

The beep™ card contains other functionalities which a simple RFID card may not have. We can check if your gates are compatible with our beep™ cards.

Note: Gates must be compatible with NXP Mifare Desfire EV1 or NXP Mifare Classic to be able to read beep™ cards.

We suggest to kindly leave your name, contact number, and email address. One of our Business Development associates/ manager will contact you as soon as we received your contact information. They will be more than glad to answer all your questions.

Student ID cards are typically valid for one (1) year.

There is no minimum load requirement.

  • Some of the conductors’ tasks and responsibilities can be repurposed;
  • AFPI can help assess if conductors are necessary in the routes they are serving. Some operators are quick to remove the conductors but AFPI would know better (based on previous deployments and experience with other operators)

Allow us to study your route and understand your operations first in order for us to come up with a customized proposal, with corresponding costs based on your requirements and operational considerations.

  • The drivers will be given adequate training, including basic device troubleshooting and issue escalation procedures, so they will know what to do when the device is not functioning.
  • If the basic troubleshooting does not resolve the issue, the driver will be instructed to make a service call and report the incident for investigation. In addition, spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system; these include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

  • AFPI is the only company that has extensive experience in doing ticketing and automated fare collection, as evidenced by our work in the rail lines. No other company has successfully implemented such a system in the country to date.
  • Our interoperability. The ability to use the beep™ card with other modes of transportation (LRT, P2P Buses, modern PUVs, ferries) nationwide.
  • Our beep™ card base continues to grow. We have issued more than 6.5 million cards to date, and the number continues to grow as we sign up with new partners and stakeholders.

Our devices are not Point-of-Sale (POS) machines, thus they do not issue Official Receipts (OR) and does not require us to disclose any information generated by the system to the BIR. As a ticketing system, our devices are registered with the BIR as a Special Purpose Machine (SPM). We also have a Non-Disclosure Agreement (NDA) with the Operator, which prevents us from disclosing any information to external parties without the expressed permission of our partner.

The value of interoperability is best realized when different parties do different activities within the ecosystem. In simplistic terms, if you are a user of beep™ AFCS system, you do not need to take on the responsibility of loading and selling of cards, as other participants in that interoperable ecosystem will take on that responsibility.

No. There will always be cash transactions no matter how sophisticated the system. Our devices can facilitate multiple forms of payments, including cash, as there will always be a portion of customers that prefer cash payments over any form of electronic payment.

Yes. We have started implementing our solutions in several points nationwide – in jeepneys, buses and ferry terminals.

We are actively supporting the government’s initiatives such as the PUV Modernization program, the bidding for P2P routes, among other noteworthy projects.

We offer the first and only nationwide interoperable AFCS that is fully compliant with DOTr’s Transpo standards and specifications. The same standards used in the Rail AFCS is what we use in other modes of transportation, so passengers can use the same beep™ card when traveling without having to carry another fare card.

 

 

 

beep™ QR ticket is a single-use ticket form for public transport using a QR code that meets the QCAT standard published by AFPI. The QR code is a two-dimensional barcode that can be scanned by a fare collection device to determine whether the ticket is valid. Currently beep™ QR tickets are pre-paid only. AFPI developed the beep™ ticket system as a contactless payment solution for mobile phones and paper tickets.

    • Paper QR Ticket
      • To buy a QR ticket at the bus stop/ terminal, passengers must approach the off-board teller or beep™ personnel and inform him of the intended destination. Upon paying the corresponding fare amount, the passenger will be given a printed ticket that contains a QR code and relevant information such as the boarding and destination stop.
    • Mobile QR ticket
      • beep™ QR tickets can be purchased using the BPI Mobile App, PayMaya, and GCash app. On the buy beep™ QR ticket page, user enters the details of his trip, e.g. origin, destination, route, and pays the corresponding fare amount. The ticket is then stored in the app, ready to use.
      • Passengers should be reminded not to fold or crumple the ticket which needs to be scanned when boarding and alighting the public transport vehicle.

beep™ QR tickets purchased using digital wallets or banking apps may have different expiry periods depending on the QR ticket issuer.  Most mobile phone QR tickets are valid for use within 24 hours from the date and time of purchase. Unused tickets will be forfeited.

Meanwhile, beep™ QR tickets purchased from the off-board teller or beep™ personnel, normally a paper QR Ticket, are only valid until 11:59 p.m. on the date of purchase.

Passengers are reminded to always check the validity period that is shown on the ticket to ensure that it is valid at the time of travel. They also need to ensure that the ticket is still valid when alighting the vehicle.

QR tickets are valid for one-time use, depending on the validity of the QR ticket. If you encounter potential fraudulent use of beep™ QR tickets, contact AFPI immediately for investigation.

Once the passenger scans the QR ticket on the validator, there will be a prompt that notifies the driver of the error (i.e. invalid destination). When this happens, the following steps will be applied:

  • Driver must check the QR ticket and advise passenger to pay the additional fare amount to the off-board teller
  • The driver will also inform the controller to assist the passenger in paying the fare discrepancy.
  • Controller will assist passenger to beep™ teller to settle the balance.
  • Teller will then scan the QR ticket on the loading device to tag the revenue to the correct bus/ operator. There is no need for the passenger to return to the bus to scan the correct QR ticket)

Once the passenger scans the QR ticket on the validator, there will be a prompt that notifies the driver of the error (e.g. invalid origin due to boarding at the wrong stop). When this happens, the following steps will be applied:

  • Driver must check the invalid QR ticket and advise passenger to buy a new ticket at the off-board teller in the bus stop.
  • The driver will also inform the controller to assist the passenger in buying a new ticket.
  • Controller will assist passenger to beep™ teller to buy a new ticket.
  • Teller will issue new ticket to the passenger and collect the fare payment.
  • “Invalid destination” can also occur when the passenger alights earlier than the paid for destination. The driver should check the destination station on the ticket and let the passenger go if the current station is earlier than the paid for station.  Additional fees only apply if the current station is further down the route than the paid for station.

The QR ticket is the responsibility of the passenger and they are reminded to take care of it for the duration of the trip. If lost, the bus operator’s handling for lost bus tickets apply. However, if the QR code on the ticket is unreadable, the inspector can also check the trip details indicated on the ticket for confirmation.

This may be caused by having no active internet connection, i.e. no signal or no data available. The passenger should be advised to connect to the internet to receive the updated QR ticket.

If the QR validator (TPS530) is broken, it is up to the bus operator if they will accept the ticket or will require use of beep or cash. The driver is also advised to report the issue to AFPI immediately for assistance.

You may contact AFPI, through hotline number (02) 8737-9600, mobile numbers 0917 5121319/ 0998 5819675 (available Mondays to Sundays from 5am to 11pm), and/or by sending an email to customer.info@afpayments.com.


For more details, check our website, https://beeptopay.com/contact-us.html

  • This offer applies to beep™ cards that have a load balance of at least ten pesos (P10) and has an expiry date within 90 days before or 90 days after the expiry date printed on the card (i.e., date shown/printed on the back of the card)
  • Concessionary Cards are also eligible (even if the balance on the concessionary card is less than P10).
  • This program will run until December 2021. AFPI reserves the right to withdraw this extension program at any time if in AFPI's assessment the durability, functionality or security levels are not sufficient to support a longer validity period of the card.
  • For the complete terms and conditions, click here.

  • The expiry date of expiring beep™ cards that are tapped on the Express Renewal terminal will be extended by one (1) year.
  • The new expiry date will be based on the same month as the original expiry date with one year added (for example: the new expiry date for a card valid until end June 2020 will be the end of June 2021).
  • Expiring or expired cards can only be extended once.

  • Cards can be extended ninety (90) calendar days prior to and ninety (90) calendar days after the expiry date printed on the card or encoded on the contactless chip embedded in the card (for example: cards that are valid until the end of June 2021 can request for an extension from 01 April 2021 to 28 September 2021).

  • No, there will be a fee of ten pesos (P10) for the card extension service. This fee will be deducted from the card balance while the card expiry date extension request is being processed. Cards that are removed from the expiry date extension device before the fee can be deducted may be blacklisted and blocked by AF Payments Inc. (“AFPI”) at the latter’s discretion.

  • The P10 fee is to cover for the cost of processing the card extension request. You will note that the Php10 fee is still less than the Php150 transfer of balance fee (i.e., to transfer load from the old card to a new one) or the P30 card issuance (?) fee charged to buy a new card altogether.
  • However, Concessionary Cards (Senior Citizen and PWD beep cards) can be extended free of charge.

  • Step 1: Check if your card expires on or before Dec 2021. Cards can be renewed ninety (90) calendar days prior to or ninety (90) calendar days after the expiry date printed on the back of the beep™ card.
  • Step 2: Visit any LRT 1, LRT 2, or MRT 3 station where the Express Renewal terminals are deployed.
  • Step 3: Place your card on the Express Renewal terminal and follow the instructions on the device.
    • Note: If the extension process is successful, you will get a printed receipt indicating the new expiry date of your beep™ card. Please note that the extension can only be done once.

  • The following cards will not be eligible for expiry date extensions:
  • beep™ Cards with less than P10 load balance (excluding Concessionary Cards)
  • Blacklisted Cards
  • Cards whose expiry date that does not fall within the period specified for the extension (i.e., 90 days prior to and 90 days after the printed expiry date on the card)
  • Timebound[1] Concessionary Cards
  • Special Purpose[2] Cards

[1] Timebound concessionary cards have a time limit in which the concessionary cardholder is eligible for the concessionary card. For example, Student cards may be timebound whereas Senior Citizen or Person With Disability (PWD) cards are not.

[2] For example, staff cards of rail employees

No, the SARA device is a plug-and-play device. You only need to connect the it to a power source to activate. The cashiers/frontliners only need to enter the desired amount, and ask the customer to tap his/her beep™ card on the same device to facilitate the transaction.

You also have the option to add a printer to go together with your device, and it also just needs to be connected to a power source. There is no need to integrate the functionalities of the SARA device to the existing POS.

The cashiers/frontliners will be given adequate training, including basic device troubleshooting and issue escalation procedures so they will know what to do when the device is not functioning.

If the basic troubleshooting does not resolve the issue, the store personnel will be instructed to make a service call and report the incident for investigation. Spare devices will be issued/endorsed to the operator (approximately 10% of total devices deployed, but subject to their final commercial terms and conditions), which can be used to replace the defective units so that operations will not be hampered.

Training sessions are regularly given to key personnel that use the system. These include the frontliners (drivers, conductors, tellers, inspectors) and back-end personnel/staff (Accounting, Finance, Operations).

Yes. Our system generates transaction reports that will allow for settlement and reconciliation, and the information contained therein can be used for other purposes such as sales tracking, trends analysis, and operational improvements.

Settlement is done using the “t+1” principle, i.e., transactions that transpire today (prior to the cut-off time) will be settled tomorrow (provided the next day is a working day) and is based on mutually agreed business rules.

If you have a BPI account, there are no bank charges for settlement transactions. Otherwise, you can negotiate with your bank to waive any existing fee for bank-to-bank transfers.

We have a Merchant Service Desk (MSD) open everyday from 5AM to 11PM to answer all your inquiries – including incident reporting, device troubleshooting, and other concerns. 

Aside from the ticket vending machines (TVMs) or teller booths at train stations (LRT 1, LRT 2 and MRT 3), cards can be loaded through convenience stores (FamilyMart, Mini Stop), Bills Payment outlets (e.g., Bayad Center, SM Bills Payment, Robinsons Business Centers, Villarica and Tambunting Pawnshops), selected Chinabank ATMs, mobile apps like coins.ph and Over-the-Air (OTA) Loading via EON by Unionbank, Justpay.to, Akulaku and BPI. There are also self-service beep™ loading kiosks located in transport hubs and other strategic areas.

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